Returns & Exchanges

Due to the perishable nature of our premium boxed wines, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your Gratsi experience. If your order arrives damaged or fails to meet our quality standards, please contact us within 30 days for a replacement or a full refund.

Return Process

• 1.
  Inspect Your Shipment

  Upon delivery, please examine your wine boxes for any signs of transit damage, leaks, or broken seals.

• 2.
  Capture Documentation

  If there is an issue with your order, take clear photos of the damaged packaging and the shipping label to help us process your claim quickly.

• 3.
  Contact Support

  Email our concierge team at [email protected] with your order number and the photos of the affected product.

• 4.
  Resolution Process

  Our team will review your request within 48 hours and issue a replacement shipment or a refund to your original payment method.